Job Highlights
Permanent work from home opportunity
Fixed Weekends Off
Work together with a great team
Job Description:
This is a permanent work-from-home position, no need to travel to and from the office ever again.
Applicants who will pass the pre-screening will be contacted via mobile call for the initial interview.
Must Haves:
- BPO Experience in handling US telecom carriers (example: AT&T, Comcast, Spectrum, etc.)
- Knowledge of VOIP, Internet, cable, and telecoms
- Can work nightshifts
- Ability to work in a team and be honest, loyal, and self-motivated
Job Purpose:
Searching for candidates to join our growing organization that serves the global real estate market. This person will be working directly with our US-based clients on their telecommunications and IT infrastructure. You will either be part of a team that handles evaluates billing, orders services, audits, billing, updates inventory systems and creates reports. Or you will be assigned to the team that handles trouble tickets, technical troubleshooting and network issues via email or phone communication with the clients. We provide full onboarding and training to successful candidates.
Responsibilities:
- Communicate with US-based telco carriers regarding client accounts
- Review and audit Telco invoices and prepare analysis reports
- Create and submit audited reports internally and to the client
- Audit carrier billing for errors and make recommendations to optimize service
- Project Manage order workflow for corporate clients
- Prepare carrier agreements and manage new carrier orders
- Maintain an online inventory database of all telecom accounts
- Correspond professionally with clients, partners, and 3rd party vendors
- Host meetings with the internal teams and clients
- Other duties that may be assigned from time to time
Requirements:
At least 2 years of working experience in the related field is required for this position, preferably in technical support, telecom customer service, or equivalent
Broad knowledge of various telecommunications products and services
Ability to understand telecom technology and billing system/services
Knowledge of the Microsoft Office 365 platform
Advanced experience in Microsoft Excel is a requirement
Extremely detail-oriented with strong analytical and problem-solving skills
Self-motivated, goal-oriented, and persistent with a high level of initiative
Handles stressful situations and deadline pressure well
Plans and carries out responsibilities with minimal direction
Excellent English both in verbal and written communications skills
Prerequisites
- Fast Reliable Wired Internet at least 5-10mbps
- Working laptops/Desktop and Router
- Good and conducive working environment
- Willing to work nightshift from 10:00 pm manila to 7:00 am Manila
If you meet the qualifications and are excited about working in a fast-paced, innovative environment, we want to hear from you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Type: Full-time
Salary: From Php25,000.00 per month
Benefits:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Experience:
- Telecom Customer Service: 2 years (Required)
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
